Help Centre

Section 01 — Search

Find Your Answer

Popular searches: approval workflows · integration setup · audit trail export · role configuration · agent not triggering · Freya morning brief · partner data ingestion · SSO setup

Section 02 — Quick Help by Role

Jump to What Matters for You

Not everyone needs the same answers. Select your role to see the most relevant articles and guides.

I am a System Administrator
Configuration, integrations, role management, user access, and technical troubleshooting.
Go to Admin Help →

I am an Approver or Senior Leader
Managing your approval queue, understanding Freya's recommendations, and accessing intelligence outputs.
Go to Approver Help →

I am an Operational User
Day-to-day platform use — initiating workflows, reviewing outputs, working with Freya, and managing your tasks.
Go to Operational User Help →

I am in the M&E / Compliance Function
Report generation, partner data management, audit trail access, and compliance documentation.
Go to M&E and Compliance Help →

I am an Implementation Partner
Deployment tooling, client onboarding, certification questions, and escalation paths.
Go to Partner Help →

Section 03 — Help by Topic

Browse All Topics

Getting Started

What to do in your first week with Antarious
A step-by-step walkthrough of the first actions to take after your deployment goes live — from reviewing your role configuration to running your first workflow and checking your first approval.
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Understanding Freya's interface
A guide to navigating the Freya interface — the dashboard, the approval queue, the intelligence terminal, the agent status panel, and the audit trail view.
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How to ask Freya a question
How natural language querying works — what kinds of questions Freya can answer, how to phrase questions for the best results, and how to interpret the answer format including cited sources.
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Setting up your notification preferences
How to configure what alerts and approval requests you receive, through which channels, and at what frequency.
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Approval Workflows

How to review and act on an approval request
A step-by-step guide to the approval interface — reading the review package, understanding Freya's recommendation, making edits, and recording your decision.
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What happens if I miss an approval deadline?
How Antarious handles pending approvals that exceed their configured deadline — reminders, escalation, and the default hold behaviour.
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How to delegate my approval authority
How to set up a formal delegation in the platform — naming a deputy, scoping the delegation, setting the duration, and confirming activation.
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Why is an action in my queue that I cannot approve?
Why some approval requests appear in your queue as visible but not actionable — approval authority thresholds, escalation in progress, and pending prior-stage approvals in a multi-level chain.
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How to reject an action and provide instructions for revision
How to reject an approval request and send Freya instructions to re-draft — best practices for providing revision guidance that produces a useful result.
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Multi-level approval — how the chain works
An explanation of how sequential approval chains operate — what each approver sees, when the chain progresses, and what happens at each stage.
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Working with Freya

How Freya decides when to surface an alert
How the anomaly detection and alerting system works — what triggers an alert, how thresholds are configured, and how to adjust alert sensitivity.
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Understanding Freya's morning brief
What the morning brief contains, how it is generated, how to configure its scope and format, and how to ask follow-up questions from the brief.
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How Freya sources and cites her recommendations
How Freya indicates the data sources behind a recommendation, what a citation looks like, and how to verify a cited source in your connected systems.
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What Freya remembers — and what she doesn't
How the institutional memory system works — what is stored, what is retrievable, and what is not retained (including data that falls outside configured retention parameters).
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How to correct a Freya output before approving it
How to use the edit function within the approval interface — track changes, review the edit history, and approve the revised version.
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Freya is recommending something unexpected — what to do
How to investigate an unexpected recommendation — checking Freya's reasoning, querying her sources, and flagging the output for administrator review if needed.
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Agents

Which agents are active in my deployment?
How to check which agents are configured and active in your deployment, their current status, and the last time each agent ran.
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Understanding agent status indicators
What each agent status means — Active, Idle, Pending Approval, Error, and Paused — and what action, if any, is required from you.
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An agent has not run when expected — troubleshooting
Common reasons an agent may not trigger on schedule or on condition — configuration issues, data source connectivity, approval queue backlog, and how to investigate each.
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How agents share context with each other
An explanation of how the multi-agent context layer works — what information passes between agents, how this enables complex multi-step workflows, and how to audit the context shared in a specific workflow.
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Data and Integrations

Checking the status of a connected integration
How to view the health of each active integration — connection status, last sync time, data volume, and error log.
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An integration is showing an error — common causes and fixes
The most common reasons an integration fails — credential expiry, API rate limits, schema changes in the connected system, and network configuration issues — with resolution steps for each.
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How to update integration credentials
Step-by-step guide to updating API keys, OAuth tokens, or service account credentials for a connected integration without disrupting active workflows.
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Understanding data ingestion and sync frequency
How often Antarious pulls data from connected sources, how sync frequency is configured, and how to request a manual sync.
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Data quality issues in a connected source — what Freya does
How Freya handles data quality problems in connected sources — flagging, validation, and how quality issues surface in outputs and alerts.
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Audit Trail and Reporting

How to retrieve an audit record for a specific action
Step-by-step guide to finding and retrieving a specific audit record — by date, action type, approver, or outcome.
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Exporting audit records for compliance or donor review
How to generate an audit export in PDF, CSV, or JSON format — scoping the export, formatting options, and how to use Freya to generate a narrative audit summary.
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Understanding the audit record structure
A guide to reading an audit record — what each field means, how the seven record layers relate to each other, and how to interpret a linked record chain.
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Granting an external auditor temporary access to audit records
How to create a scoped, time-bounded access grant for an external auditor — access configuration, scope definition, and how to revoke access at the end of the review period.
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Generating a governance report
How to generate a governance report covering approval patterns, escalation rates, delegation activity, and exception rates — for board, audit committee, or regulatory submission.
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User Management and Security

Adding a new user to Antarious
How to create a new user account, assign a role, configure permissions, and send an onboarding invitation.
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Removing or deactivating a user
How to revoke access when a team member leaves or changes role — immediate deactivation, data handling, and what happens to their pending approvals.
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Resetting a user's password or MFA
Administrator guide to password and MFA reset procedures, including how to handle an account locked after repeated failed authentication.
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Configuring SSO for your organisation
How to set up single sign-on integration with your identity provider — prerequisites, configuration steps, testing, and rollout.
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What to do if you suspect a security incident
Immediate steps to take if you suspect unauthorised access to your Antarious account — account suspension, evidence preservation, and how to contact Antarious security.
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Sector-Specific Help

Help for NGO Programme Functions

Partner submission troubleshooting — when data does not appear in the dashboard
M&E report generation — common issues and how to resolve them
Psychometric assessment — applicant troubleshooting and question guidance
Donor report export — formatting for specific donors (World Bank, USAID, DFID)
View all NGO help articles →

Help for Government Departments

Ministerial brief — configuring scope and delivery time
Cross-departmental data access — requesting and configuring shared data views
Cabinet paper workflow — approval chain setup and template configuration
Compliance sentinel — adding a new regulatory obligation
View all Government help articles →

Help for Business and GTM Teams

Campaign launch troubleshooting — agent not triggering
Attribution configuration — adding a new channel to the model
Prospect list generation — improving ICP matching
Client workspace setup — configuring a new agency client
View all Business help articles →

Section 04 — Contact Support

When You Cannot Find the Answer

If you cannot find what you need in the Help Centre, the Antarious support team is available through the following channels.

Platform Support — Existing Customers
For technical issues, unexpected behaviour, and configuration questions.
Contact channel: Available on request
Response targets:

• Critical issues (platform unavailable, data loss risk): 4 business hours
• High priority (significant feature impaired): 8 business hours
• Standard (non-urgent queries and questions): 1 business day
• Documentation and guidance requests: 2 business days

In-platform support: Submit a support request directly from within the Antarious platform using the Support button in the navigation. Requests submitted this way automatically include your deployment context, reducing investigation time.

Implementation Support — During Deployment
For questions arising during an active deployment engagement.
Contact your assigned Antarious implementation manager directly. If you do not have an assigned contact, use the support team with the subject line: Deployment Support.

Partner Support
For certified implementation partners.
Access the partner support channel through the Partner Portal. Partner support requests are handled separately from general customer support with priority routing.

Section 05 — Status and Incidents

Platform Availability

Platform Status Page
Current operational status across all Antarious platform components — including the agent orchestration layer, approval system, data ingestion, API, and audit trail.
View platform status → (status.antarious.ai)

Incident History
A log of all past incidents, including timeline, impact, resolution, and post-incident review summaries.
View incident history →

Subscribe to Status Updates
Receive real-time notifications of platform incidents and maintenance windows by email or webhook.
Subscribe →

Section 06 — Training and Onboarding Resources

Building Capability in Your Team

New User Onboarding Guide
A self-paced onboarding journey for new Antarious users — covering platform navigation, your first workflow, the approval interface, and how to get the most from Freya.
Start onboarding →

Role-Specific Training Paths
Structured training journeys designed for specific roles — Approver, Operational User, System Administrator, M&E Officer, Compliance Officer, and more.
View training paths →

Video Walkthroughs
Short video guides for common tasks — approval workflow management, audit trail retrieval, morning brief configuration, agent status monitoring, and more.
View videos →

Live Training Sessions
Scheduled live training sessions run by the Antarious team — covering platform fundamentals, sector-specific use cases, and new feature walkthroughs. Open to all customers.
See upcoming sessions → (See also: Webinars)